DoorDash Compatible Printers and Installation / Set-up Guide

DoorDash Compatible Printers and Installation / Set-up Guide

The DoorDash restaurant App for Dashers supports both the Star Micronics TSP143 and the Star Micronics TSP654 bluetooth receipt printers, on both the DoorDash iPad and the DoorDash Android tablets.

What's the difference / comparison between the 2 Star TSP DoorDash compatible printers?

• The Star Micronics TSP143 is the latest bluetooth model, with a USB tablet charging port, and prints at 250 mm per second.

• The Star Micronics TSP654 has been on the market for 8 years, and prints at 300mm per second, ideal for a busy restaurant.

A. Installing the Docket Printer and Enable printing in the DoorDash  App

Step 1: Insert a paper roll in the printer and wait until the status light is solid

Step 2: Do a test print on the printer to ensure the printer is working and the paper is inserted the correct way.

Step 3: Performing the test print: Switch off the printer, hold down the feed button, switch it back on, and hold down the feed button until it starts to print the printer settings, if you can read the print out the printer is ready to pair.

Step 4. Pairing the printer

• Make sure that Bluetooth is turned on (see above)
• Open the Order Manager App on your tablet and click on the Menu icon (box with 3 stacked bars to the top left of the app) to open up the sidebar 
• Tap Settings
• Tap Set up a printer
• Select “Star printer (Bluetooth)” from the drop down
• The tablet should automatically navigate you to the Bluetooth settings screen where you can select a Bluetooth device to pair
• Turn on Printer Pairing
• Press and hold the Pair button on the back of the printer for 5 seconds (The green light should begin blinking)
• Select the Star Micronics option under the list of available devices
• Click okay when prompted for pairing request
• The tablet will now automatically navigate you back to the Order manager settings screen where you can see the connected device

Troubleshooting the DoorDash TSP143 or TSP654 Star Printer

Please follow the relevant instructions from top-to-bottom when troubleshooting.

1. Printer is not working/pairing properly?

• Turn the tablet's bluetooth off and back on
• ​Swipe down from the top of the screen. You will see a mini dashboard. 
• Tap the Bluetooth icon to turn the Bluetooth off. The icon will be gray when Bluetooth is off
• Tap the Bluetooth icon again to turn it back on. Icon will be blue

2. Printer is showing as paired in the DoorDash Order Manager but prints are failing.

• Unpair the tablet from the printer
• ​Swipe down from the top of the screen - You will see a mini dashboard. 
• Press and hold the Bluetooth icon
• Under Paired Devices: ​Tap the gear symbol next to the device name, Tap unpair, Follow pairing instructions below to pair the printer again